All products are covered by Australian Warranty of up to 12 months, unless stated otherwise. Covers defects in materials and workmanship only.

Warranty does not apply to:

• Cosmetic damage to boxes, packaging or exterior surfaces (including transit)
• Damage caused by accident, abuse, misuse, liquid contact, fire, or earthquake
• Damage from use with another product or outside published guidelines
• Normal wear and tear or aging of the product

All claims must be sent via email. To avoid delays, please include in your initial claim email:

• Manual with missing parts indicated (if applicable)
• Images/video clearly showing the fault
• Images/video showing goods in original packaging

Refunds are returned to the original payment method. Paid by PayPal — refunded to PayPal. Paid by credit card — refunded to credit card. We cannot refund to a different account or card.

To qualify, items must be returned unused, unassembled, and in original packaging. A 25% restocking fee applies. Item must:

• Not be used, assembled, or damaged
• Be packed in all original packaging (undamaged)
• Include all unopened tools, hardware, and assembly instructions

We do not accept change of mind returns for any products. No refund, exchange, or gift card will be provided — online or in store.

In the rare event a goodwill return is offered, conditions apply:

• Request must be made within 7 days of delivery
• Item must be unopened and in original packaging including manuals and accessories
• Do not return without prior consultation — credit will not be given
• A 20% restocking fee plus initial postage deducted from any gift card issued